Your privacy matters to win92. This Privacy Policy explains what personal data win92 collects from Pakistani players, how that data is used, who it may be shared with, and how you can exercise your data rights. Please read this policy carefully before registering with win92.
This Privacy Policy ("Policy") describes how win92 ("win92", "we", "us", or "our") collects, processes, stores, and discloses the personal data of individuals who access or use the win92 online casino and sportsbook platform, including the website available at win92.co and any associated mobile interfaces (collectively, the "Platform").
win92 is the data controller in respect of personal data collected through the Platform. This means win92 determines the purposes and means by which personal data is processed. By registering a player account with win92, accessing the Platform, or using any win92 services, you acknowledge that you have read and understood this Policy and that your personal data will be processed in the manner described herein.
If you do not agree with this Policy, you should not register with or use the win92 Platform. This Policy should be read alongside the win92 Terms & Conditions and Responsible Gaming Policy, both of which are available on the win92 website.
win92 collects personal data through several channels, including information provided directly by you at registration, information generated through your use of the Platform, and information received from third parties such as payment processors and identity verification services. The categories of personal data win92 may collect include:
win92 uses the personal data collected for the following purposes:
win92 processes your personal data on the following legal bases:
win92 does not sell your personal data to third parties. win92 may share your personal data with the following categories of recipients in the circumstances described:
All third parties with whom win92 shares personal data are contractually required to handle that data in accordance with applicable data protection standards and to use it solely for the purposes specified by win92.
win92 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the duration of your registered account relationship with win92 and for such additional periods as may be required to comply with applicable legal, regulatory, accounting, or reporting obligations.
In general, win92 retains transactional and account data for a minimum period following the closure of a player account in order to satisfy KYC, anti-money laundering, and financial record-keeping obligations. Responsible gaming records may be retained for longer periods where required to enforce self-exclusion commitments or to comply with applicable regulatory requirements.
Where personal data is no longer required for any legitimate purpose, win92 will securely delete or anonymise it in accordance with its data deletion procedures.
win92 implements technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include TLS 1.3 encryption for all data transmitted between your device and the win92 Platform, one-way cryptographic hashing for stored passwords, access controls limiting data access to authorised win92 personnel on a need-to-know basis, and regular security assessments of win92's infrastructure.
While win92 takes reasonable and appropriate steps to secure your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your win92 account credentials and for notifying win92 immediately of any suspected unauthorised access to your account.
Subject to applicable law, you may have the following rights in relation to personal data held by win92 about you:
To exercise any of the above rights, please contact win92 support via live chat or by emailing [email protected]. win92 will respond to all valid data rights requests within a reasonable timeframe consistent with applicable legal requirements. win92 may need to verify your identity before processing a data rights request.
win92 uses cookies and similar tracking technologies on the win92 Platform for the following purposes:
You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the win92 Platform. For further information about the specific cookies used by win92, please contact win92 support.
The win92 Platform is strictly intended for use by individuals aged 18 years or older. win92 does not knowingly collect personal data from individuals under the age of 18. If win92 becomes aware that personal data has been collected from a person under 18, that data will be deleted promptly and the associated account closed.
If you believe that a minor has registered with win92 or that win92 holds personal data relating to a person under 18, please contact win92 support immediately. win92 takes its obligations with respect to underage gambling and minor data protection extremely seriously.
win92 reserves the right to update or modify this Privacy Policy at any time. The revised policy will be published on the win92 website with the updated effective date. Where material changes are made to this Policy, win92 will make reasonable efforts to notify registered players via the email address associated with their account.
Your continued use of the win92 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should discontinue your use of the win92 Platform and request account closure through win92 support.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which win92 handles your personal data, please contact the win92 support team. Support is available 24 hours a day, 7 days a week via live chat on the win92 Platform.
Email enquiries relating to data protection and privacy matters may be directed to the win92 data team at: [email protected]
win92 is committed to resolving all privacy-related enquiries promptly and transparently. Where a complaint cannot be resolved through direct contact with win92, you may have the right to escalate the matter to the applicable regulatory authority for data protection in your jurisdiction.
How win92 protects the personal data of Pakistani players
All data transmitted between your device and win92 is encrypted using TLS 1.3 – the same security standard applied by major financial institutions. Your personal and financial data travels over an encrypted connection at all times on win92.
win92 does not sell your personal data to any third party, ever. Data shared with third parties – such as payment processors – is shared only to the minimum extent necessary and under strict contractual data protection requirements.
Access to win92 player data is restricted to authorised personnel on a strict need-to-know basis. Internal data access policies are enforced through technical controls and regular access reviews.
win92 respects your rights regarding personal data – including the right to access, correct, or request deletion of data held about you. Requests are handled by the win92 support team, reachable via live chat 24/7.
win92 enforces age verification at registration and withdrawal stages, collecting identity data solely for the purpose of confirming the 18+ requirement and complying with KYC obligations. Identity documents are handled securely and confidentially.
Responsible gaming tool usage – including self-exclusion and limit settings – is stored securely and used only to administer the tools you have applied to your win92 account. This data is never used for marketing profiling.
win92 combines a world-class online casino and sportsbook experience with a genuine commitment to player privacy. PKR payments, PSL betting, live casino – all under a platform that respects your data.
Sign In to win9218+ only. Please gamble responsibly. Use of win92 is subject to the Terms & Conditions and this Privacy Policy.